General Liability Claims Assistant in Chicago, IL at Lettuce Entertain You Restaurants

Date Posted: 2/20/2020

Job Snapshot

  • Employee Type:
  • Location:
    Chicago, IL
  • Job Type:
  • Experience:
    2 to 3 years
  • Date Posted:

Job Description

Claims Assistant (General Liability) Opportunity at Lettuce Entertain You Restaurants … Join Our Corporate Team!
We’re seeking a Claims Assistant (General Liability) to join our Risk Management team which currently supports 110+ restaurants. The Claims Assistant will provide administrative and functional support to the team as well as assist in managing general liability claim activity.
Our ideal candidate will have strong communication skills and the ability to interact courteously and confidently with guests, insurance representatives, legal counsel, and associates at every level within Lettuce Entertain You. 

If you have the experience listed below, please apply now; we’re eager to hear from you. EOE. E-Verify.

  • 2-3 years of experience of claims and/or legal assistance
  • Strongly skilled in communication, written and verbal 
  • Ability to remain highly organized and accurate while prioritizing multiple tasks 
  • Experienced with proficiently using online systems (tracking claims, capturing data etc.) and MS Word/Excel 
Not ready to apply? Join Our Talent Network - Click Here!
We Offer:
  • Competitive pay
  • Restaurant discounts
  • Blue Cross/Blue Shield medical/dental insurance
  • Domestic partner benefits
  • Vision plan
  • 401(k)
  • Employee assistance program (EAP)
  • Pre-tax transit benefit (where applicable)
  • Nonsmoking working environment
  • Training, development & advancement opportunities
  • Paid time off including holiday, vacation, sick days, parental leave
  • And more

Lettuce Entertain You is an Equal Opportunity Employer.
We Participate in E-Verify.

Provides administrative and functional support to the General Liability team and assists VP of Risk Operations and General Liability Claims Coordinator in managing general liability claim activity. Performs office administration duties for the Risk Management team.
Essential Functions
  • Assist with general liability claim investigations, including but not limited to review of video surveillance footage, and securing required incident documentation and evidence
  • Assist with guest property claims including but not limited to retrieval and inspection of guest property, investigation and confirmation of item value, and processing reimbursement requests 
  • Assist with general liability litigation discovery process, including collection of documentation and preparation of file materials as requested in litigated cases 
  • Initiate, draft, receive, respond to and direct departmental communications and related materials, including but not limited to General Liability and Risk Management phone calls and emails 
  • Capture, review, print, log, and distribute general liability incident reports 
  • Organize and maintain general liability claim files, monitor and log claim activity, and scan closed files for preservation
  • File documents related to general liability, sanitation and food safety on a weekly, monthly and/or annual basis
  • Collaborate with LEYE managers, employees, insurance representatives, investigators and attorneys, to collect and exchange information, and schedule claim-related activity
  • Develop and maintain strong relationships with professional contacts including but not limited to investigators, attorneys and insurance representatives as well as LEYE managers and employees
  • Process invoices for third party services including sanitation audits and security
  • Track, log and file Health Department sanitation inspection reports and action plans 
  • Generate and distribute departmental reports as needed
  • Generate customer service requests for complimentary restaurant certificates and reconcile incident activity with LEYE customer service department 
  • Assist stores with maintaining sanitation supplies including but not limited to signage, notices and forms 
  • Safely and effectively use and operate all necessary tools and office equipment including risk management software
  • Maintain availability to work a variety of days and events including nights and weekends
  • Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
  • Ability to multitask calmly and effectively in a busy, stressful environment 
  • Work in a confined, crowded space of variable light, noise and temperature levels 
  • Ability to occasionally retrieve and distribute files or office supplies weighing up to 10 pounds 
Key Responsibilities and Duties
  • Assist with special projects as coordinated by the VP of Risk Operations
  • Provide backup for LEYE receptionist as needed
  • Use tact and good judgment when dealing with challenges pertaining to guests, vendors and employees, and respond with patience and courtesy
  • Proficiency in the use and operation of all necessary tools and equipment including MS Word and Excel 
  • Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook 
  • Get along well with others and act as a team player 
  • Other duties assigned as needed