PC Help Desk Technician (Field Position) in Las Vegas, NV at Lettuce Entertain You Restaurants

Date Posted: 4/7/2018

Job Snapshot

Job Description

 Dynamic Restaurant Company Seeks Las Vegas-Based
Join Our Corporate Team

 The IT team at Lettuce Entertain You Restaurants is adding a PC/HELP DESK TECHNICIAN based out of Las Vegas. This salaried field position is ideal for someone who enjoys the challenge and excitement of working with multiple restaurants: you’ll directly support our locations in Vegas, Phoenix, and the metro/suburban Los Angeles market while interacting with different partners and teams.
 If you have the tech experience we need, you enjoy the Vegas area, and you’re ready to take on something new – then we definitely want to meet you! Please apply today. EOE. E-Verify.
 You’ll provide support to our restaurants in these areas: 
  • PC/Help Desk tickets and server maintenance
  • Network, email & cell phones 
  • PC repair and troubleshooting
Here’s what you’ll need and how you’ll use it:
  • 6 months – 1 year of experience with server maintenance including network/email/cell phones
  • A flexible, hard-working outlook so you can adapt well to changing priorities.
  • Ability to work independently in an on-call, high-pressure environment – while functioning as a part of a larger team
  • Open & flexible availability including weekend on-call availability
  • Exceptional customer service skills you’ll use when supporting LEYE stores, partners & teams
Help desk experience and A+ certification are both a big plus. 
 NOTE: You must have the ability to commute to local Las Vegas locations as well as Los Angeles and Phoenix markets. 
 And yes – we offer benefits including competitive salaries, health and other insurance options, qualified domestic partner benefits, 401(k), paid vacation, paid personal days, dining discounts.
EOE. We participate in E-Verify.     POSITION SUMMARY:  Provide support to stores and corporate office with Mainframe, PC hardware/software and all networking. ESSENTIAL FUNCTIONS (Other duties will be assigned as needed) Must be willing and able to do the following:
  • Coordinate/Perform necessary calls on PC hardware.
  • Assist in site preparation of PC acquisitions.
  • Assist in maintaining inventory of all equipment located at stores.
  • Clean/Coordinate cleaning of all PC equipment.
  • Assist in the defining and obtaining of PC software and hardware.
  • Install/Upgrade new software.
  • Provide customer and technical support by tracking issues via the LEYE Help Desk System.
  • Provide IT staff with information as to software/hardware issues and trends.
  • Route and assign tickets to the appropriate IT team member.
  • Coordinate all cell phone and Blackberry configuration (set-up).
  • Basic troubleshooting and training for cell phone and Blackberry users.
  • Perform minor upgrades to Blackberry Server and software as needed.
  • Create and delete mailboxes and maintain the security permissions.
  • Troubleshoot e-mail problems on client computers.
  • Maintain security policies for cell phone/blackberry users.
  • Troubleshoot the remote access connectivity problems for stores and if required visit the store in person.
  • Evaluate software/hardware to future use by stores or Corporate Office.
  • Maintain confidentiality of passwords, company records and information.
  • Communicate cordially, effectively and clearly with all employees, managers, partners, corporate staff and coworkers
  • Communicate in English in order to comprehend and perform/follow job requirements in written and spoken direction.
  • Perform more than one task at a time.
  • Maintain a positive pleasant, attitude every shift. 
  • Accept direction and constructive criticism from management.
  • Perform calmly and effectively in an extremely busy and stressful work environment.
  • Be available to work a variety of days and shifts, including weekends and increased work schedules
  • Work in a confined, crowded space of variable noise and temperature levels.
  • Lift and move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
 GENERAL RULES Must be willing and able to do the following:
  • Get along with others and be a team player.
  • Follow all uniform and appearance guidelines as befitting the image for the position and the Corporate Office.
  • Refrain from smoking for the duration of the shift.
  • Arrive to work on time and in ready to work condition.
  • Follow all rules, policies, procedures and conditions of employment outlined in the Employee Handbook.
  • May not work under the influence of alcohol or any illegal drugs.
  • May not resort to any type of violence, discriminatory or harassing behavior.
  • Must successfully pass a drug and alcohol test within 90 days of hire date, where applicable.
 Failure to abide by these and any other conditions of employment of the company set forth elsewhere can subject an employee to disciplinary action up to and including termination. Accessibility varies by location