RESERVATIONIST in Chicago, IL at RPM Italian - Lettuce Entertain You Restaurants

Date Posted: 11/6/2017

Job Snapshot

Job Description

RPM ITALIAN is hiring RESERVATIONISTS for our DINING ROOM team!

1-2 YEARS OF EXPERIENCE REQUIRED

Modern Italian in the Heart of Downtown Chicago

Contemporary, elegant dining and elevated service in Chicago’s River North

Caring. Creative. Careers.

Join the Lettuce Entertain You family! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth.

Is this you?

  • You take care of yourself. (Energy and stamina. You’ll need both.)
  • You care for others. (Teamwork and success. They are one and the same.)
  • You care about guests. (Quality. The bar is high.)

If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.

EOE. We participate in E-Verify / Participamos en E-Verify

Availability Needed: Dinner, Weekends, Sundays, Evening

Job Requirements

Responsible for initial warm greeting of guests on the phone or in person, answering phones, taking messages and reservations, and communicating with management with any questions or concerns.

DUTIES

  • Be able to work a variety of hours, days and shifts, including weekends
  • Get along with others and be a team player
  • Be genuinely committed to ensuring that the overall guest experience exceeds expectations, including greeting guests with a warm, sincere smile and anticipating their needs
  • Use tact and good judgment when dealing with guest challenges, responding to guest needs with patience and courtesy
  • Follow all steps of service
  • Take all reservation calls, record and confirm all necessary information
  • Check washrooms and coordinate with bus staff cleaning requirements
  • Sell and accurately account for gift cards
  • Ensure that the office and/or host desk are kept clean and organized throughout the shift
  • Understand and respond knowledgeably to questions about the restaurant and menu
  • Understand and follow the food allergy procedure and special orders/restrictions
  • Comply with all safety and sanitation (including handwashing) guidelines and procedures
  • Be proficient in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems, and phone etiquette and message guidelines
  • Successfully complete alcohol awareness training
  • Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
  • Other duties will be assigned as needed

ESSENTIAL FUNCTIONS

  • Communicate in English in order to comprehend and perform/follow job requirements in written and spoken direction
  • Perform more than one task at a time, calmly and effectively in an extremely busy and stressful work environment
  • Work in a confined, crowded space of variable noise and temperature levels
  • Lift and move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
  • Safely and effectively use and operate all necessary tools and equipment
  • Stand and walk for an entire shift, including moving safely through all areas of the restaurant, which may include stairs, uneven and slick surfaces
  • Accessibility varies by location