Restaurant Manager in Schaumburg, IL at Shaw's Crab House - Lettuce Entertain You Restaurants

Date Posted: 12/14/2017

Job Snapshot

Job Description



RESTAURANT MANAGER OPPORTUNITY
JOIN OUR LEADERSHIP TEAM
SHAW'S CRAB HOUSE in SCHAUMBURG


Shaw’s Crab House is adding a RESTAURANT MANAGER to their Chicago suburban team. This is an opportunity to gain management experience in three distinct dining environments: our upscale main dining room highlighting classic seafood and steaks; the more casual Oyster Bar; and adjacent restaurant Tokio Pub, featuring an eclectic approach to Japanese and American flavors.  If you have the energy and drive to work with a large team in a dynamic, high-volume environment – and you’re ready to grow your restaurant management career -- please apply today. EOE. E-Verify.  
Requirements
 
  • 2 years of full-service Restaurant Manager experience 
  • Skilled in cultivating rapport with guests through a dynamic floor presence
  • Experienced with managing a busy, high-volume restaurant (any bar, club or late-night experience is a plus)
  • Skilled in leading and motivating teams, based on mutual respect
  • Ability to work well in a structured, systems-based environment

Strong knowledge of wine and liquor is a plus.  Shaw's Crab House has been recognized as one of the leading seafood restaurants in the country, containing two distinct restaurants under one roof. Our restaurant focuses on embracing seafood sustainability and developing our kitchen's 'farmer's market' approach. The upscale main dining room servers over 40 fresh innovative and traditional seafood entrees (including crab, lobster, shrimp and sushi) as well as chicken, beef and pasta dishes. Our Oyster Bar offers a more casual alternative. Special events such as Oyster Fest are favorites with our guests.  Lettuce Entertain You is an Equal Opportunity Employer.
We Participate in E-Verify.
   POSITION SUMMARY:   Responsible for assisting the General Manager with the overall operation of a single restaurant.  Work with the General Manager and Executive Chef in setting the direction of the business in day to day operations as well as a plan to grow the business, drive sales and manage costs.  Must have the ability to run a smooth and efficient shift. ESSENTIAL FUNCTIONS: (Other duties will be assigned as needed) Must be willing and able to do the following:
  • Interact with, direct and supervise employees on a daily basis in a fair and dignified manner.
  • Assist with the interviewing, hiring, training, development and retention of qualified employees.
  • Promote teamwork among co-workers and employees.
  • Be hands on with all Front of House positions to ensure smooth and efficient service.
  • Authorize comps and voids for all service personnel.
  • Follow up with employees and co-workers to ensure completion of assigned projects.
  • Identify, address and document individual employee performance problems according to standard operating procedure.  Discipline and/or terminate as necessary according to LEYE procedures.
  • Assign employee workstations.
  • Uphold applicable policies and requirements of employment laws.
  • Become proficient in all job functions of both front and back of house employees.
  • Organize and conduct periodic informational seminars for employees.
  • Have thorough understanding of and practice LEYE Employee Handbook, employee benefits, and company philosophies.
  • Assist with the scheduling, conducting, and documenting of employee reviews according to standard operating procedure.
  • Review and amend agenda for shift service meetings (to be conducted by shift manager).
  • Complete projects as assigned in a timely manner.
  • Perform varied duties to ensure proper restaurant operation according to standard operating procedure.
  • Create atmosphere including lighting, music, and temperature levels.
  • Address customer complaints and problems effectively and courteously on an as needed basis.
  • Use tact and good judgment when dealing with difficult guests.  Respond to their needs with patience and courtesy.
  • Ensure adequate evening preparation levels based on business levels.
  • Perform a pre-shift line check to ensure quality of all items.
  • Perform a shift “walk through” in order to assess staffing, maintenance, cleanliness, zoning and any special needs.
  • Complete opening sanitation checklist, assign sanitation projects to hourly staff and follow up with employees to ensure their completion.
  • Work with Coordinator to ensure timely and accurate ticket times.
  • Maintain food quality standards including consistency and presentation.
  • Assist with the maintenance of portioning and product specification.
  • Comprehend and adhere to all sanitation guidelines as prescribed by federal, state, and local regulations.
  • Comply with all safety guidelines and procedures.
  • Identify and communicate inventory and equipment needs to ordering manager.
  • Communicate repair and maintenance needs to General Manager and/or appropriate repair source.
  • Become proficient in the use of equipment and utensils related to the operation of the restaurant.
  • Become proficient in the use of all restaurant computer equipment, including the Point of Sale system, Avero, TMX/LLMS, Open Table, Frequent  Diner and Gift Certificate terminals, and credit card terminals.
  • Responsible for the security of, and balancing and paring of all cash banks.
  • Track high cost items according to standing operating procedure.
  • Inventory and order appropriate restaurant supplies i.e. liquor, food, linen, paper goods, cleaning supplies, general restaurant supplies etc.
  • Perform and extend an end of the month and/or weekly inventory.
  • Lead by example.
  • Move safely through all areas of the restaurant, which may include stairs, uneven and slick surfaces.
  • Must wash hands regularly, according to guidelines.
  • Comply with all safety and sanitation guidelines and procedures.
  • Pass a food and beverage test in English with a score of 90% or more.
  • Pass an Alcohol Awareness test in English with a score of 90% or more.
  • Maintain a clean and orderly work area.
  • Be able to stand and walk for an entire shift.
  • Communicate cordially, effectively and clearly with all employees, managers, partners and guests.
  • Communicate in English in order to comprehend and perform/follow job requirements in written and spoken direction.
  • Perform more than one task at a time.
  • Maintain a positive, pleasant attitude every shift. 
  • Accept direction and constructive criticism from management.
  • Perform calmly and effectively in an extremely busy and stressful work environment.
  • Be able to work a variety of hours, days and shifts, including weekends and increased work schedules.
  • Work in a confined, crowded space of variable noise and temperature levels.
  • Lift and move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
 GENERAL RULES Must be willing and able to do the following:
  • Get along with others and be a team player.
  • Follow all uniform and appearance guidelines as befitting the image of the restaurant for the duration of the shift.
  • Refrain from smoking for the duration of the shift.
  • Arrive to work on time and in ready to work condition.
  • Follow all rules, policies, procedures and conditions of employment outlined in the Employee Handbook.
  • May not work under the influence of alcohol or any illegal drugs.
  • May not resort to any type of violence, discriminatory or harassing behavior.
  • Must successfully pass a drug and alcohol test within 90 days of hire date, where applicable.
 Failure to abide by these and any other conditions of employment of the company set forth elsewhere can subject an employee to disciplinary action up to and including termination. Accessibility varies by location