Risk Management Claims Coordinator in Chicago, IL at Lettuce Entertain You Restaurants

Date Posted: 9/29/2017

Job Snapshot

Job Description

For Our Corporate TeamLettuce Entertain You Restaurants (LEYE)  We are looking for a RISK MANAGEMENT CLAIMS COORDINATOR to provide functional and administrative support in our Risk Management department at the LEYE Corporate Office.  This individual will provide direct support to the VP of the department. 

We are looking for someone who has a warm and engaging personality as well as the ability to interact courteously and directly with guests, associates at every level within the organization, insurance representatives, and legal counsel.   AREAS OF RESPONSIBILITY
  • Administration of general liability claims including documenting incidents and logging reports.
  • Initial claim fact gathering.
  • Managing claims that involve guest property.
  • Providing assistance with discovery requests for litigated claims.
  • Administration of third party sanitation audit program for restaurants which includes scheduling, logging, and distribution of food safety audits.
  • Administrative support to the VP of the department.
  • 2+ years of Risk Management experience with general liability claims.
  • Highly skilled in guest-focused customer service.
  • Strong communication skills, both verbal and written.
  • Exceptional skills with MS Office.
  • Experience in providing administrative support.
  • Ability to effectively multitask while under deadline in a fast-paced environment.
 Restaurant experience is a strong plus. 

NOTE: This position is located at our corporate office on the far north side of Chicago (5419 N. Sheridan Road). 
We offer competitive pay, health and other insurance options, qualified domestic partner benefits, prescription benefit, vision discount program, 401(k), dining discounts at multiple LEYE restaurants, relocation assistance, paid vacation and more.

At Lettuce Entertain You, we hire people with talent, passion and the drive to be the best. We believe in hiring the right people, but we don't stop there. We train them to be successful, and we provide a supportive culture while encouraging creativity and growth, both personal and professional. If you're looking for a company that shares your passion for people and lives its philosophies, join Lettuce Entertain You. www.leye.com 
EOE. E-Verify.  POSITION SUMMARY: Provide functional and administrative support in our Risk Management department at the LEYE Corporate Office. The Risk Management Claims Coordinator will also provide direct support to the VP of the department.  
ESSENTIAL FUNCTIONS: (Other duties will be assigned as needed)Must be willing and able to do the following:
  • Log incident reports upon receipt, review for complete information, and create hard copy and digital files. 
  • Work with a variety of computer programs to track incident activity. 
  • Communicate with store managers via email, phone and in person for incident information.
  • Distribute incident reports to appropriate LEYE partners and managers.
  • Manage claims that involve guest property.
  • Draft correspondence and prepare letters for review, signatures and mailing through USPS, FedEx, etc.
  • Reconcile incident activity with LEYE customer service department.
  • Generate weekly insurance closed claim report and supporting documentation.
  • Conduct a biweekly status review on incident files.
  • Prioritize tasks based on availability information, deadlines, schedules, etc..
  • Investigate and gather incident facts and evidence from LEYE managers/employees, customers and witnesses.
  • Prepare files for submission to insurance company as appropriate.
  • Share and collect information on claim activity with insurance representatives, investigators and attorneys via email, phone, written and verbal communication.
  • Reconcile incidents and issues with guests as appropriate.
  • Assist with discovery in litigated claims including review of and information gathering for interrogatories and production requests.
  • Assist with scheduling activities for litigated claims, working with attorneys, insurance representatives and LEYE managers/employees to coordinate site visits, interviews, depositions, etc.
  • Acquire and maintain food safety sanitation manager certification (FSSMC).
  • Track, log and file Health Department sanitation inspection reports and action plans.
  • Coordinate third party sanitation audit program including tracking schedules, logging reports, and creating and distributing both hard copy and digital files.
  • Assist stores with maintaining appropriate sanitation supplies including signage, notices, forms, etc.
  • Coordinate safety audits including restaurant chair audits and safety audits conducted by insurance representatives.
  • Communicate cordially, effectively and clearly with all employees, managers, partners, corporate staff and coworkers.
  • Communicate in English in order to comprehend and perform/follow job requirements in written and spoken direction.
  • Perform more than one task at a time.
  • Maintain a positive, pleasant attitude every shift. 
  • Accept direction and constructive criticism from management.
  • Perform calmly and effectively in an extremely busy and stressful work environment.
  • Be available to work a variety of days and shifts, including weekends and increased work schedules
  • Work in a confined, crowded space of variable noise and temperature levels.
  • Lift and move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
 GENERAL RULES Must be willing and able to do the following:
  • Get along with others and be a team player.
  • Follow all uniform and appearance guidelines as befitting the image for the position and the Corporate Office.
  • Refrain from smoking for the duration of the shift.
  • Arrive to work on time and in ready to work condition.
  • Follow all rules, policies, procedures and conditions of employment outlined in the Employee Handbook.
  • May not work under the influence of alcohol or any illegal drugs.
  • May not resort to any type of violence, discriminatory or harassing behavior.
  • Must successfully pass a drug and alcohol test within 90 days of hire date, where applicable.
 Failure to abide by these and any other conditions of employment of the company set forth elsewhere can subject an employee to disciplinary action up to and including termination. Accessibility varies by location