BANQUET CAPTAIN in Chicago, IL at The Dalcy - Lettuce Entertain You Restaurants

Date Posted: 6/18/2018

Job Snapshot

Job Description

THE DALCY is hiring BANQUET CAPTAINS for our DINING ROOM team!
1-2 YEARS OF EXPERIENCE REQUIRED

Modern Private Events

Rustic meets elegance at the Dalcy, the 6,000 square-foot private event space, with stunning city views from the 4,000 square-foot rooftop patio. Featuring transformable and flexible rooms, chef-driven menus, and an experienced and talented team to help create an extraordinary experience in the historic Fulton Market District

Caring. Creative. Careers.

Join the Lettuce Entertain You family! Our 100+ restaurants are nationally recognized for great food and service and as great places to work.  We hire and care deeply for people with creativity, passion and the drive to be the best.  And we reward our teams with top notch benefits, career-long training and development and opportunities for growth.

Is this you?

  • You take care of yourself.  (Energy and stamina.  You’ll need both.)
  • You care for others.  (Teamwork and success. They are one and the same.)
  • You care about guests.  (Quality.  The bar is high.)

If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.

EOE. We participate in E-Verify / Participamos en E-Verify

Availability Needed: Brunch (Weekends), Lunch, Dinner, Weekends, Sundays

Job Requirements

 

Responsible for exceeding guests’ expectations by providing efficient, friendly guest service at parties and special events.  Teamwork, enthusiasm, a high energy level, food and wine knowledge and ability to multi-task are necessary for success in this position.

DUTIES

  • Lead a team during set up and break down and effectively delegate responsibilities as necessary
  • Understand and follow specific banquet instructions including: checklists, menus, contracts, room diagrams, and inventory sheets
  • Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
  • Greet guests with a warm and sincere smile
  • Use tact and good judgment when dealing with guest challenges, responding to guest needs with patience and courtesy
  • Follow all steps of service
  • Understand and respond knowledgeably to questions about the restaurant and menu
  • Use sales techniques and present and encourage current promotions to guests
  • Accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with restaurant policies and procedures
  • Understand and follow the food allergy procedure and special orders/restrictions
  • Comply with all safety and sanitation guidelines and procedures
  • Proficiency in the use and operation of all necessary tools and equipment, including the POS system and Frequent Diner, Gift Card and Credit Card terminals
  • Successfully complete alcohol awareness training
  • Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
  • Ability to get along with others and be a team player
  • Other duties will be assigned as needed

ESSENTIAL FUNCTIONS

  • Be able to work a variety of hours, days and shifts, including weekends
  • Effectively service a 3 – 6 table station
  • Safely and effectively transport food to a table of three in a single trip, and beverages to a table of three in a single trip
  • Safely and effectively use and operate all necessary tools and equipment
  • Ability to communicate in English in order to perform and follow job requirements in written and spoken direction
  • Ability to multi-task calmly and effectively in a busy, stressful environment
  • Work in a confined, crowded space of variable noise and temperature levels
  • Able and move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
  • Ability to stand and walk for an entire shift and move safely through all areas of restaurant, which may include stairs, uneven and slick surfaces
  • Accessibility varies by location