COCKTAIL SERVER in Chicago, IL at Pizzeria Portofino - Lettuce Entertain You Restaurants

Date Posted: 7/13/2019

Job Snapshot

Job Description

PIZZERIA PORTOFINO is hiring COCKTAIL SERVERS for our DINING ROOM team!  
6 MONTHS TO 1 YEAR OF EXPERIENCE REQUIRED

WE ARE CONDUCTING OPEN INTERVIEW DAYS TUESDAY - THURSDAY FROM 12-2PM AT RPM ITALIAN AT 52 W. ILLINOIS STREET

A Casual Pizzeria on the Chicago Riverfront

Hand-stretched pizzas, artisan pastas, vegetable antipasti & approachable coastal wines

Caring. Creative. Careers.

Join the Lettuce Entertain You family! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth.

Is this you?

  • You take care of yourself. (Energy and stamina. You’ll need both.)
  • You care for others. (Teamwork and success. They are one and the same.)
  • You care about guests. (Quality. The bar is high.)

If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.

EOE. We participate in E-Verify / Participamos en E-Verify

Availability Needed: Brunch (Weekends), Lunch, Dinner, Weekends, Late Night, Flexible schedule which may include nights, weekends and holidays

Job Requirements

Responsible for exceeding guests’ expectations by providing efficient, friendly guest service of food and/or drinks in the cocktail area.  Teamwork, enthusiasm, knowledge of food and wine, a high level of energy and the ability to multi-task are necessary for success in this position.

Essential Functions

  • Available to work a variety of hours, days and shifts, including weekends
  • Effectively service a 3-6 table section
  • Safely and effectively transport food or beverages to a table of three in a single trip
  • Safely and effectively use and operate all necessary tools and equipment
  • Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
  • Ability to multi-task calmly and effectively in a busy, stressful environment
  • Work in a confined, crowded space of variable noise and temperature levels
  • Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
  • Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

  • Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
  • Greet guests with a warm, sincere smile
  • Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
  • Accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with restaurant policies and procedures
  • Understand and respond knowledgeably to questions about the restaurant and menu
  • Use sales techniques to present and encourage current promotions to guests
  • Follow all steps of service
  • Understand and follow the food allergy procedure and special orders/restrictions
  • Proficiency in the use and operation of all necessary tools and equipment, including the POS system, Frequent Diner, Gift Card and Credit Card terminals, as well as coffee, tea and cappuccino machines
  • Comply with all safety and sanitation guidelines and procedures
  • Successfully complete alcohol awareness training
  • Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
  • Get along well with others and be a team player
  • Other duties will be assigned as needed