HOST/CARRYOUT in Chicago, IL at Wildfire Restaurant - Lettuce Entertain You Restaurants

Date Posted: 10/9/2018

Job Snapshot

Job Description

WILDFIRE is hiring HOST/CARRYOUT STAFF for our DINING ROOM team!

6 MONTHS – 1 YEAR EXPERIENCE REQUIRED

Steaks, Chops & Seafood

Vintage “supper club” atmosphere, classic menu and warm, polished service

Caring. Creative. Careers.

Join the Lettuce Entertain You family! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth.

Is this you?

  • You take care of yourself. (Energy and stamina. You’ll need both.)
  • You care for others. (Teamwork and success. They are one and the same.)
  • You care about guests. (Quality. The bar is high.)

If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.

EOE. We participate in E-Verify / Participamos en E-Verify

 

 

Availability Needed: Lunch, Dinner

Job Requirements

Responsible for the initial warm greeting and seating of guests, answering of telephones, taking reservations and messages, maintaining accurate guest counts and wait times and saying goodbye to all guests. Assists with Coat Check duties as directed. Responsible for taking orders for food and beverage for all guests placing carryout orders. Also responsible for packaging and checking accuracy of all carryout orders, collection of payment and ensuring all aspects of professional service and guest satisfaction.

 DUTIES

  • Be able to work a variety of hours, days and shifts, including weekends
  • Get along with others and be a team player
  • Be genuinely committed to ensuring that the overall guest experience exceeds expectations, including greeting guests with a warm, sincere smile and anticipating their needs
  • Use tact and good judgment when dealing with guest challenges, responding to guest needs with patience and courtesy
  • Follow all steps of service
  • Assist with clearing, cleaning and resetting tables, check and maintain restrooms
  • Sell and accurately account for gift cards
  • Understand and respond knowledgeably to questions about the restaurant and menu
  • Use sales techniques and present and encourage current promotions to guests
  • Accurately record and account for all items ordered, process payment from guests, and account for and balance all sales and receipts at the end of the shift in compliance with restaurant policies and procedures
  • Answer telephones, take orders, take messages and make reservations
  • Understand and follow the food allergy procedure and special orders/restrictions
  • Comply with all safety and sanitation (including handwashing) guidelines and procedures
  • Be proficient in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems, and phone etiquette and message guidelines
  • Successfully complete alcohol awareness training
  • Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
  • Other duties will be assigned as needed

ESSENTIAL FUNCTIONS

  • Safely and effectively move chairs, tables, highchairs and booster seats
  • Communicate in English in order to comprehend and perform/follow job requirements in written and spoken direction
  • Perform more than one task at a time, calmly and effectively in an extremely busy and stressful work environment
  • Work in a confined, crowded space of variable noise and temperature levels
  • Lift and move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
  • Safely and effectively use and operate all necessary tools and equipment
  • Stand and walk for an entire shift, including moving safely through all areas of the restaurant, which may include stairs, uneven and slick surfaces
  • Accessibility varies by location