SHIFT SUPERVISOR (Internal Employees Only) in Eden Prairie, MN at Wildfire Restaurant - Lettuce Entertain You Restaurants

Date Posted: 10/10/2018

Job Snapshot

Job Description



Steaks, Chops & Seafood

Vintage “supper club” atmosphere, classic menu and warm, polished service

Caring. Creative. Careers.

Join the Lettuce Entertain You family! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth.

Is this you?

  • You take care of yourself. (Energy and stamina. You’ll need both.)
  • You care for others. (Teamwork and success. They are one and the same.)
  • You care about guests. (Quality. The bar is high.)

If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.

EOE. We participate in E-Verify / Participamos en E-Verify

Availability Needed: Flexible schedule which may include nights, weekends and holidays

Job Requirements

Responsible for the supervision of store operations and maintaining the highest standards of product, guest service and cleanliness. Refers all employee issues directly to Unit Manager/General Manager.


  • Be able to work a variety of hours, days and shifts, including weekends
  • Get along with others and be a team player
  • Be proficient in all job functions and workstations including but not limited to prep, line cook, receiver, counter person and dishwasher job descriptions
  • Oversee running of shifts when the Unit Manager/General Manager is not on the premises; lead by example and promote teamwork among co-workers and employees
  • Be genuinely committed to ensuring that the overall guest experience exceeds expectations, including greeting guests with a warm, sincere smile and anticipating their needs
  • Respond to guest needs with patience and courtesy; use tact and good judgment when dealing with guest challenges and report them to management immediately
  • Understand and respond knowledgeably to questions about the restaurant and menu; provide samples to guests; use sales techniques and present and encourage current promotions to guests
  • Assist managers with execution and follow-up of all new hire paperwork, training, performance reviews, and recognition programs; understand and practice company philosophies of basic employee relations and guest relations
  • Interact with, direct, support and train/develop employees in a fair and dignified manner; enforce company policies and procedures in a consistent manner
  • Assist Unit Manager/GM in creating prep list station based on expected business level for shift
  • Monitor and maintain food quality standards including consistency and presentation
  • Accurately record and account for all items ordered, process payment from guests, and account for and balance all sales and receipts at the end of the shift
  • Assist with maintaining and/or updating restaurant’s “zoning” procedures
  • Comprehend and perform product ordering/cost controls, bank pairing, cashouts, change orders, deposits, etc.; process invoices including coding and inputting
  • Understand and follow the food allergy procedure and special orders/restrictions
  • Comply with all safety and sanitation (including handwashing) guidelines and procedures
  • Be proficient in the use and operation of all necessary tools and equipment, including the Point of Sale system, Avero, Kronos, Frequent Diner and Gift Certificate terminals, and credit card terminals
  • Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
  • Other duties will be assigned as needed


  • Communicate in English in order to comprehend and perform/follow job requirements in written and spoken direction
  • Perform more than one task at a time, calmly and effectively in an extremely busy and stressful work environment
  • Work in a confined, crowded space of variable noise and temperature level
  • Lift and move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
  • Safely and effectively use and operate all necessary tools and equipment
  • Be able to stand and walk for an entire shift, including moving safely through all areas of the restaurant, which may include stairs, uneven and slick surfaces
  • Accessibility varies by location